Shipping & Returns

Carriers

We use the following carriers to deliver our orders:

  • USPS
  • UPS
  • FedEx
  • Order Tracking

    If a tracking # is provided by the shipping carrier, we will update your order with the tracking information. Please note that some orders using 1st Class USPS mail will not have tracking numbers.

    Shipping Rates

    The rate charged for the shipping of your order is based on the weight of your products, and your location. Before the final checkout page you will be shown what the cost of shipping will be, and you will have a chance to not place your order if you decide not to.

    Back Orders

    If an item goes on back order we will ship you the part of your order that is in stock. When the item becomes available we will ship you the rest of your order. You will not be charged any additional shipping and handling for the second shipment.

    Payment Policy

    Accepted Methods of Payment

    • Credit Card (Visa, Master Card, American Express, Discover)
    • Check/Money Order

    Credit Card Charges

    Your credit card will be charged when you place your order. If we are not able to fulfill your order for any reason your credit card will be refunded.

    Mailing Address For Check/Money Order

    Urban Mayhem Skate LLC
    1356 Elm Street
    Manchester, NH 03101

    Returns, Refunds and Exchanges Policy

    How To Return An Item

    Your item must be in its original unused condition to be returned, unless there is a manufacturer defect. Your must return the item within 30 days of your purchase.

    1. Please email customer_service@urbanmayhemskate.com to request a refund and we will assign you a tracking #.
    2. Mail your returned item to:
      Urban Mayhem Skate LLC
      Returns Department Tracking #
      1356 Elm Street
      Manchester, NH 03101
    3. Include in the original receipt in your package.

    Return Exceptions

    Merchandise that has been worn, used, or altered will not be accepted for return or exchange.

    Restocking Fee

    All items are subject to a 10% restocking fee, this will be deducted from your refund. We also do not refund the original shipping and handling that you paid on the order.

    Exchanges

    If your clothing item is in like new condition, you may exchange your clothing item for a different size or color. You will not be subject to a restocking fee in this case, but you still will have to pay return shipping.

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